Returns & Shipping

RETURN POLICY

Returns will be accepted only if damaged in transit or received wrong product.

Refund will be provided only in case replacement for the same product is not available.

Some products may not be eligible for returns. Please understand warranty terms for returns before purchasing the product.

For Wall Clock we offers 6 month warranty on the movement kit (Clock Machine), only for manufacturer's defect. But you will pay postage charges back to us.

In the unlikely event that your merchandise arrives damaged, you must email us photos of the damaged product with the product code within 48 hours of receiving your order. Our team examine the photos and will take dicission. Once your request is approved and the same product is not available, we will arrange for a return pick up at an agreed upon time. It is advised that the return packets should be adequately packaged so that there is no damage of goods in transit.

Once your request is approved, refunds will be processed within 10 business days of receipt of the product by us. But the product should be received in acceptable condition. 

All refunds processed are credited through the original mode of payment. That means, money originally paid for through bank transfer will be transferred back to your bank account and payments made by credit card will be reversed and reflect on your credit card statement. You will receive an email once the refund is initiated by us. 

If you have any questions about your return, feel free to reach out to us at returns@dgkraft.com or call us on 0240 - 2474749

SHIPPING

At  dgkraft.com, we take great care in delivering your products to you, and we partner only with reputed national couriers. Shipping within India is FREE for all orders above Rs. 1000. For orders below that, we charge according to weight and destination. Since, your order may have a unique item which requires custom building, the shipping time may vary. The shipping details are given to the best of our ability with the product itself. We also keep you posted for tracking information. Shipping charges are levied on the discretion of dgkraft.com

Our courier partners will be able to deliver the shipment to you between Monday through Saturday : 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.